Terms & Conditions

South London Heating_Terms & Conditions

Please read this document carefully, as it will tell you all you need to know about an agreement between us to carry out installation or other work in your home. If you have any concerns or questions, please raise them at your earliest opportunity and in any case please do so prior to the work commencing.

1. We will carry out the work set out on your quotation for the price that is stated under the following terms and conditions. All prices include VAT at the current rate.

2. Your quotation is valid for 30 days from the date of issue. This does not affect the Company’s right to withdraw a quote at any time prior to its acceptance for any reason. After this time your quotation will no longer be valid and you will need to get another quotation.

3. The price we quote does not include the cost of removing any dangerous waste materials, such as asbestos, that we could not reasonably identify when we gave you your quotation. You can call a specialist contractor to remove these dangerous materials or we may be able to arrange for them to be removed at an extra cost. When asbestos is removed, a 'site clearance for reoccupation' certificate will be provided by the asbestos removal company, before we can continue to work at your property.

4. The price we quote includes removing all non-dangerous materials, including your old boiler, cylinder and any other central heating parts we replace.

5. Any time frames we give you for the work duration are our best estimates and we will do what we can to keep to those time frames. Where there are likely to be delays we will let you know as soon as possible, and agree new time frames with you.

6. We may need you to lift carpets or take up all or some other floor coverings, including tongue-and-grooved floor coverings and parquet hardwood, rubber or tiled floors, so we can complete the work. We will give you as much notice as possible if we need you to do this. You can call a specialist contractor to do this work or we may be able to do it for you at an extra cost. If we do any of this work for you we will only be responsible for any unnecessary damage caused directly by our negligence and it will be your responsibility to put the flooring back once the work is completed.

7. We will take care to carry out the work without causing damage to your property. If we cause unnecessary damage because of negligence we will put it right. Sometimes the work means we have to create access if there is not enough pipework or wiring in place to install the boiler, and this can cause damage to things like inside and outside finishing’s such as wall coverings and paint. You may need to redecorate, repair or restore certain areas once the work is completed – this is not included in the price we quote and you will be responsible for this.

8. If you are a tenant, you will need your landlord's permission before you can allow us to start the work, and we may need you to give us evidence that you have got this permission. If we carry out work at the landlord's property and you have not got permission or have given us false or inaccurate information, you will compensate us for any losses we suffer because of your failure to get your landlord's permission.

9. If your property is a listed building, it is your responsibility to make sure that you get any permission you need before we start the work, and we will need evidence from you that you have got this permission. We will not be able to start any work if you have not got the appropriate planning permission or if you are unable to give us evidence that you have this permission. If we carry out work at your property and you have given us false or inaccurate information, you will compensate us for any losses we suffer because of your failure to get the permission you needed, which may include court fines and penalties.

10. You will need to have an adequate gas and electricity supply to your property before we can start the work.

11. Where we have connected new equipment to your existing system, we cannot accept responsibility for the cost of repairing or replacing parts of your existing system that later develop faults, unless the way we carried out the work was negligent and this caused the fault.

12. We will test your water supply pressure before we start work. As water supply rates can change, we cannot be responsible for your central-heating system failing to work properly because your water supply becomes inadequate or keeps changing, unless we were negligent in how we tested your water pressure.

13. To carry out the work as quickly and efficiently as possible, we use our approved installers. All installers that we use are fully qualified, Gas Safe registered and carry identity cards. We are responsible for the installers we use.

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14. A deposit of 50% on the overall price of the agreed installation quotation will need to be paid to South London Heating Limited when you accept our quotation, in order to confirm the installation / agreed work booking date. The remaining amount, according to the price of the agreed quotation, must be paid upon completion of the installation / agreed work, unless you have signed a credit agreement. Any other repair, maintenance, plumbing or certification work (excluding boiler installation work) must be paid on the day of the completion of works.

15. We can cancel this agreement at any time by giving you written notice. If we cancel this agreement without good reason, we will pay you any reasonable costs you have to spend or losses you suffer as a direct result of our cancellation.

16. You have the right to cancel this contract if you wish, within seven calendar days starting on the day this ‘Notice of the Right to Cancel’ is received by you. Cancellation should be communicated in writing or by email to the person shown in the next paragraph. Notice of cancellation is deemed to be served as soon as it is posted or sent to the trader, or in the case of an email, from the day it is sent.

Name of trader including trading name if any: South London Heating Limited
Name and address of person to whom the Cancellation Notice may be given, or an email address to which it may

be sent: South London Heating Limited, 39 High St, SE20 7HJ or email: info@southlondonheating.co.uk

Work begun prior to the expiry of the cancellation period: If you have agreed in writing that work will commence before the seven-day cancellation period expires, and you subsequently cancel in accordance with your rights, you are advised that reasonable payment may be due for any work carried out. You are asked to confirm in writing that work may commence before your cancellation period expires.

17. Your personal information: South London Heating is a registered company with the Information Commissioner’s Office. We may use your information to do the following:

• Provide you with the services you have asked for (which may include loyalty and incentive schemes).
• Contact you for future maintenance required, such as your annual boiler service.
• Contact you in any way including by post, email, phone, text message or other forms of electronic communications about products and services we are offering.
• If we have been asked (for example by Ofgem or a lawyer) to provide information for legal or regulatory purposes;
• As part of any current or future legal action;
• We may pass your name, full property address and postcode, and details of your gas appliances, flue, hot-water cylinder, system controls and electrical installations (including details of any repairs or removals) to organisations that supervise these activities, including Gas Safe (which replaced CORGI) and the ECA (Electrical Contractors Association). These organisations may pass this information to local authorities to meet building regulations. They may also use this information to contact you to inspect appliances or systems, recall faulty products and carry out audits. They may also use this information for health and safety purposes. Where appropriate, we will give you or the property owner (or both) a certificate to show that your appliances meet building regulations.
• We may pass your name, installation site property address and postcode, together with information on products installed at your property (including serial numbers of these products) to the manufacturers of these products, for registering the warranty of these products as part of our service.

For more information, follow the link below to read our full GENERAL DATA PROTECTION REGULATIONS (GDPR) - DATA PROTECTION POLICY

18. Your quotation, together with these terms and conditions, sets out the entire agreement between you and us. Nobody else will be able to benefit from this agreement. This agreement is governed by the laws of England and Wales.

19. As an endorsed Which? Trusted Trader, and in the unlikely event of a complaint arising which we cannot resolve using our own complaints procedure, our customers have the extra guarantee of Ombudsman Services Limited for dispute resolution.