Cookie Policy
What are Cookies
Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the user with a tailored experience when navigating the website. Session cookies may be used to validate your access to different parts of the website.
Disabling Cookies
If you are uncomfortable with the use of cookies, you can disable cookies on your device by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your device. You can also delete any cookies that are already stored on your device. However, please be aware that if you do delete and block all cookies from our website, parts of the site my not fully function.
How we use Cookies
The South London Heating website uses cookies and widgets to help us identify and track visitors, their usage of the website, and their website access preferences. Cookies are a user’s identification card for our servers. A widget is a stand-alone application that can be embedded into third party sites by any user on a page where they have rights of authorship (we use this to show video through YouTube).
Our cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their device. This complies with UK legislation which requires that explicit consent is given by users before reading files are left, or applied, on a user’s computer or device.
To the extent that cookies data constitutes personally identifiable information, we process such data on the basis of your consent.
Types of Cookies
The types of Cookies we use are:
- Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
- Statistics cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
- Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
- Some cookies may be unclassified.
Cookies can be placed for a user’s session or will be persistent. See below table.
Cookies we use
The Cookies we use are shown in this table below.
| COOKIE | PROVIDER | TYPE | USE | RETENTION PERIOD |
|---|---|---|---|---|
| __cfduid | embed.ly | HTTP | Used by the content network, Cloudflare, to identify trusted web traffic. | 1 year |
| __cfduid | embed.ly | HTTP | Used by the content network, Cloudflare, to identify trusted web traffic. | 1 year |
| __cfduid | freegeoip.net | HTTP | Used by the content network, Cloudflare, to identify trusted web traffic. | 1 year |
| _ga | embed.ly | HTTP | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 2 years |
| _ga | southlondonheating.co.uk | HTTP | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 2 years |
| _gat | southlondonheating.co.uk | HTTP | Used by Google Analytics to throttle request rate. | Session |
| _gid | embed.ly | HTTP | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | Session |
| _gid | southlondonheating.co.uk | HTTP | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | Session |
| collect | google-analytics.com | Pixel | Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and channels. | Session |
| GPS | youtube.com | HTTP | Registers a unique ID on mobile devices to enable tracking based on geographical GPS location. | Session |
| VISITOR_INFO1_LIVE | youtube.com | HTTP | Tries to estimate the users' bandwidth on pages with integrated YouTube videos. | 179 days |
| YSC | youtube.com | HTTP | Registers a unique ID to keep statistics of what videos from YouTube the user has seen. | Session |
| mfn-post-love-* | southlondonheating.co.uk | HTTP | Updates news, offers and events from the website. | 335739 days |
| tq_cookies | truequote.co.uk | HTTP | Updates news, offers and events from the website. | Session |
Analytics
South London Heating uses tracking software provided by Google Analytics to monitor its visitors, and to better understand how they use the site. See above table. The software will save a cookie to the user’s hard drive in order to track and monitor engagement and usage of the website. The cookie will not store, save or collect personal data. The data collected is only viewable by selected employees on a need-to-know basis and by Google.
Google’s privacy policy is available at http://www.google.com/privacy.html. Users may opt-out from having their data collected by disabling the tracking.
Consent to Cookies
If you accept the use of Cookies on this website, you consent to the processing of data about you by us and any third parties as identified above in accordance with this policy and our Privacy Policy. You have the right to withdraw your consent at any time by emailing us at info@southlondonheating.co.uk
Further information
Guidelines for the processing and handling of data and use of Cookies is available from the Information Commissioner’s Office, the UK supervisory authority on data protection, see ico.org.uk.
Information is also available at www.ec.europa.eu/ipg/basics/legal/cookies/index_en.html.
Important Information
Questions and queries
If you have any concerns about how we handle your data, you can contact the Data Controller by email to info@southlondonheating.co.uk.
Changes to this policy
We reserve the right to change this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
You will be deemed to have accepted any changes to the terms of the privacy policy on your next visit of the website following the amendment.
Complaints
If you want to raise a concern about the use of your data, you can contact us by email to info@southlondonheating.co.uk. Alternatively, you can formally raise a concern or complaint to the Information Commissioner’s Office (ICO) directly on 0303 123 1113, or see the options for reporting issues on https://ico.org.uk/concerns/
No Waiver
No failure or delay by us in exercising any of our rights in accordance with this Privacy Policy or our terms and conditions shall be deemed to be a waiver of that right, and no waiver of a breach of any provision of the Agreement shall be deemed to be a waiver of any subsequent breach of the same or any other provision.
Severance
If one or more of the provisions of this Privacy Policy or our terms and conditions is found to be unlawful, invalid or otherwise unenforceable, those provision(s) shall be deemed severed from the remainder of these terms and conditions and shall remain enforceable.
Third Party Rights
The terms of this Privacy Policy shall not confer rights on any third parties and accordingly the Contracts (Rights of Third Parties) Act shall not apply.
Jurisdiction and Governing Law
The terms of this Privacy Policy and all disputes, whether contractual or otherwise, arising out of or in connection with the policy are governed by and shall be construed in accordance with the laws of England and Wales and each party submits to the exclusive jurisdiction of the English courts.
